Please find below the answers to some frequently asked questions.
If you damage your vehicle whilst renting a car, the rental company typically charges you up to your excess for the damage caused, and takes it directly from your credit card that you will have provided at the time of rental. A policy with Cover4Rentals will reimburse that amount to you up to the cost of [#]5000 with our standard policy or even [#]50,000 with our deluxe package.
It's important that you have your insurance policy with us before you collect your rental car because it's the only way that we can be sure that you didn't damage the car and then decide to buy insurance to cover the cost.
A European policy with us covers you in all EU, EEA countries (excluding Iceland), Switzerland and the United Kingdom.
For all other countries, you will need to purchase Worldwide cover. This includes the Faroe Islands and Turkey.
We will not cover trips in, to or through:
The rental vehicle cannot be a motor home, trailer, caravan, van, truck, non-passenger carrying vehicle, vehicle that carries more than 9 people including the driver, motorcycle, moped, motorbike, off-road* or recreational vehicle.
The vehicle must not have a retail price of more than [#]50,000 (or currency equivalent) and be no more than 10 years old.
* 4x4 vehicles are not excluded if they are being driven on public highways, put they must not go off-road.
The Lead Driver on the rental agreement needs to be the Policyholder, so the Cover4Rental policy will not be valid if you are an additional driver, you must be the Lead Driver.
As the policyholder, you are covered for car rental agreements taken out in your name with you as the Lead Driver on the car rental agreement. The Cover4Rentals policy extends to anyone who is down as an additional driver on the rental agreement - as long as they're aged between 21 and 84 and the rental agreement is in your name.
We provide policies with a maximum rental duration of 60 days. You can have unlimited car rental agreements as long as the duration of your rental does not exceed that stated on your certificate of insurance, and your total claims remain within the policy claim limits.
Yes, that's fine, we do not charge any fees and we allow you to change policy details such as a change of address or the start date of your policy (as long the policy has not already started).
All our annual policies are set to automatically renew, so you'll never have to worry about not being covered year-on-year. You can request this to be removed by heading to our contact us form.
Regardless of whether your policy will or won't automatically renew, we'll get in touch before its renewal date to remind you of what will happen with your policy.
Our claims are handled by are partners at ClaimEz. All you need to do is fill out their online claim form within 31 days of you being charged by the rental company. For more information on what you need to do should you have to claim, head to our claims page.
Your rental company does not need to accept your cover. You simply decline their excess waiver, which means if you damage the rental vehicle, they will charge you an excess, which you will then claim back from us.
The main difference between Standard cover and Deluxe, is you need to take out Deluxe cover if you are renting your vehicle in your country you live in, or if you need your excess increased to [#]50,000 which might be the case in countries such as the US and Canada. Our Deluxe cover is also a more comprehensive policy and increases your cover to include misfuelling and being locked out of your vehicle – below is the full list.
Collision Damage Waiver is usually but not always included in European car rental agreements. It literally means if you damage your rental vehicle, the car rental company will waive (not charge you) for the cost of the damage up to your excess amount. So, for instance if you damage your vehicle and the cost of repair is [#]5,000, and your excess is [#]2,000, you will be charged [#]2,000, so in theory the remaining [#]3,000 is not charged (Waived or CDW).
The easiest and quickest way to contact us is through our contact us form. All you need to do is fill it out and one of our lovely customer service representatives will be able to assist with your query. You can find the form here.